SpeechCycle社は、Unified CommunicationのアプリケーションをSaaSモデルで事業化したベンダーの一つ。
システム構成をCloud ComputingとOn-Premise Cloudの２種揃えている事と、料金体系を広告を交えた複数のものを提供している事が面白い。
Pay-for-Performance, Subscription, & Ad Revenue-Sharing Pricing Models Make RPA OnDemand Most Flexible, Easy-to-Adopt Solution Across All Speech & IVR Industry Verticals
NEW YORK, Jan 27, 2009 (BUSINESS WIRE) -- SpeechCycle today announced the general market availability of RPA OnDemand, the company's Platform-as-a-Service (PaaS) for powering the next generation of Rich Phone Applications (RPAs) in the contact center and beyond.
RPA OnDemand is a unified platform providing all necessary services for the composition, enterprise integration, on-demand ("in the cloud") delivery, and performance measurement of Rich Phone Applications. The platform is architected from the ground up to flexibly support three cloud computing models -i.e. as a pure SaaS (software as a service) model, managed on-premise (enterprise cloud), or hybrid, software plus services deployments in which RPA OnDemand applications are accessed via an on-premise enterprise IVR. The platform is also IVR and voice-hosting independent in order to provide maximum freedom of choice for contact center and IT executives in developing and/or selecting high performance speech applications for live deployment.
"Since our founding in 2001, SpeechCycle has designed and powered some of the most demanding, high-automation-rate, customer care applications in the contact center", said Zor Gorelov, CEO of SpeechCycle. "And along the way we built a world class application-hosting platform with natural language call routing, deep enterprise connectivity, multimodal support, and breakthrough deployment flexibility baked in for a new generation of Rich Phone Applications (RPAs) across multiple vertical markets. This platform, RPA OnDemand, is now available to the general market supported by three flexible pricing options, i.e. our pioneering pay-for-performance model, a subscription or pay-for-use model based on call volumes, and a new revenue-sharing model for ad-sponsored speech and multimodal applications in the age of voice search," Gorelov added.
About RPA OnDemand
The 5 high-level platform components of RPA OnDemand include:
RPA Transact: Scalable PaaS (platform-as-a-service) foundation that powers rich phone applications and phone-automated transactions on-demand, including multimodal experiences on the new generation of 3G smart phones.
RPA Orchestrate: Connectivity framework for dynamic mashup and integration of enterprise apps, web services and content feeds into game-changing caller experiences.
RPA Engage: Built-in "phone portal 2.0" framework seamlessly routes calls to RPA "destinations" with near 100% accuracy, and automatically updates itself based on user interaction.
RPA Monitor: Web-based reporting environment that drives continuous application improvement and "voice of the caller" analytics for line-of-business and IT managers.
RPA Compose: Software + services authoring environment for self-learning VUI composition and on-demand updating of RPAs, including dynamic insertion of contextually relevant sponsored messaging.
For more information about RPA OnDemand, please contact a SpeechCycle account representative at RPA_OnDemand@SpeechCycle.com .
About SpeechCycle
SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world. With hundreds of millions of minutes of phone-based user interactions processed through the SpeechCycle service to date, SpeechCycle is in the vanguard of a new generation of on-demand contact center automation innovators, delivering strategic customer value that speaks for itself.
For more information go to www.speechcycle.com.
