SF.comが年頭からシステムダウンを経験、自社の16あるインスタンスの内、9つがダウンし、相当数の顧客に影響が出た、との報告。
SaaSシステムはダウンすると登録しているデータが一切アクセスできない、という大きな問題に発展するという事、改めて見直す必要があるかも。
Salesforce.com Rings in New Year With Massive Service Disruption
For Salesforce.com (CRM) 2010 began with an ignominious start — a widespread service outage on the first business day of the new year. According to the software-as-a-service vendor's system status page, service degradation isses that began at around 7 AM PST this morning evolved into full-blow disruptions by 12:10 PM PST and continue to plague that company as of this writing. At one point 9 of 16 Salesforce instances were down, leaving thousands of customers without access to its offerings.
UPDATE: Well, that was fast. Salesforce has evidently resolved whatever issues it was suffering and has restored service. The disruption lasted a little over an hour. "The Salesforce.com Technology Team has resolved the service disruption issues on all instances from 12:10PM PST to 1:25PM PST," the company reported on its system status page. "All services are restored at this time. We are performing a review of the incident and will take any corrective action needed. We apologize for any inconvenience this may have caused you and appreciate your patience."
UPDATE: I spoke to soon. The company suffered another disruption at 1:49 PM PST …
UPDATE: … And as of 1:58 PM PST that's been resolved as well.
